track your samagra

Track Your Samagra Order

Legal Disclaimer: Order tracking is provided based on courier updates. Samagra shall not be liable for technical failures of courier systems or delays beyond its control. Buyers agree that delivery timelines are estimates only and not legally binding guarantees.

We know how exciting it is to wait for your new purchase! Here’s how you can easily track the status of your order from a Samagra seller.

1. How to Find Your Tracking Details

As soon as the seller dispatches your order, they will provide a tracking number. You can find this number in two simple ways:

Check your email: We will send you an email notification with the tracking number and a link to the courier’s website.
Visit your Samagra account: Log in to your Samagra account, go to ‘My Orders,’ and select the order you want to track. The tracking number and a direct link will be displayed there.

2. Understanding Your Order Status

On the order page, you will see a status that tells you where your order is:

‘Processing’: The seller has received your order and is preparing it for shipment. This usually takes a few business days.
‘Shipped’: Your order has been picked up by the courier. The tracking number is now active, and you can track its journey.
‘Delivered’: The package has reached your doorstep and the delivery is complete.

3. What if My Tracking Number isn't Working?

Don’t worry, this can happen sometimes. Here are a few things to keep in mind:
- Give it time: It can take up to 24-48 hours for the courier company to scan your package and update the tracking information on their website. If you just received the tracking number, please be patient.
- Check again later: If the number still isn’t working after two days, it’s best to contact the seller directly.

4. What if My Package is Delayed?

Sometimes, due to weather, traffic, or other unforeseen issues, a courier might experience a delay. If your order’s delivery time has passed and the tracking information isn’t updating, please do the following:

Contact the Seller First: The seller is in the best position to contact the courier company and get an update for you. You can message them through your order page.
Contact Samagra Support: If you have not heard back from the seller within a reasonable time, please reach out to our customer support team. We will step in to help you.

Remember: If you ordered items from more than one seller, they will be shipped separately and you will receive a different tracking number for each package.

General Legal Additions

Severability Clause: If any provision of these Terms/Policies is held invalid, the remainder shall continue in full force and effect.
Entire Agreement Clause: These Terms and Policies constitute the complete legal agreement between the parties.
Survival Clause: Obligations relating to indemnity, limitation of liability, and intellectual property shall survive account termination.

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